Terms of use

First draft — under reviewLast changed: 28 August 2026
The five things that matter
1
Refunds are not automatic.Once an admin approves your order the course opens at once. To return it, ask support; if an admin approves, the course closes and the amount comes back to you by manual transfer — the same way you paid.
2
Your account is yours alone, on one device at a time.Open it from any device, but only one can be signed in. To use another, sign out of the first yourself.
3
Recording or sharing lectures is not allowed.The content belongs to the platform and its lecturers. If this happens, the account is closed and nothing is refunded.
4
Summaries, cards and questions are generated by AI and reviewed by a person.They come from the lecture's own transcript, and nobody sees them before someone on the team approves them. They can still be wrong — the lecture and the textbook are the source.
5
Your receipt is seen by the reviewing admin only.It is stored privately, never on a public link, and kept with the order in case of a dispute.

01Your account

  • The account is personal — it may not be given to or sold to anyone else.
  • You can be signed in on one device at a time. To use another, sign out of the first yourself. If the device is lost, write to support and we will end the old session — this rule does not apply to administrators' accounts.
  • The name and email you enter must be true. If they turn out not to be, we may suspend the account.
  • You are responsible for your password. If you suspect someone knows it, change it at once through “forgot password”.

02Payment and orders

  • Payment is a manual transfer to the account shown on the order page (InstaPay, a wallet or a bank account), after which you upload a picture of the receipt.
  • Orders are reviewed by a person. We aim to review within an hour, and in every case within 24 hours.
  • If the receipt is unclear or the amount is short, the order is rejected with the reason written for you, and you can upload another receipt on the same order.
  • An order not paid within the deadline shown on its page closes by itself; you can place a new one.
  • Prices are in Egyptian pounds. Transfer fees charged by your bank or wallet are yours.
  • Buying a whole block opens every subject in it at the time of purchase. A subject added to the block later opens for you without a second payment.

03Refunds

The moment an admin approves your order, the course opens and is fully available to you. So check the course's name, contents and price on its page before paying.

To return a course: write to support from your registered email. An admin reviews the request; if approved, the course closes in your account at that moment and the amount is returned to you by manual transfer, the same way you paid, outside the platform. The order itself stays in “My orders” as it was.

If the mistake is ours — a course opened that you did not order, or an amount charged twice — write to us and we will put it right at once.

There is no automatic refund.

The platform does not refund on its own and has no button for it. A refund is a decision taken on your request with an admin's approval, and carried out by hand.

04Content and ownership

Everything on the platform — the lectures, summaries, cards and questions — belongs to Medafera or to the lecturers it works with, and is licensed to you for personal study only.

  • No screen recording, downloading of videos, or re-uploading anywhere.
  • No sharing of any platform content outside it.
  • No commercial use, and no use in paid teaching.
  • Your name and account code are drawn on the video while you watch — a leaked copy says who leaked it.
If this happens, the account is closed and nothing is refunded.

Where the damage is serious, we may take legal action.

05How long a course stays open

Once your order is approved, the course stays open to you with no end date. Nothing counts down to a day it closes.

If we add new lectures to the course, they open for you without a second payment.

Medafera may close access to a course at any time — for instance when it is updated for a new academic year or discontinued. When that happens, the course leaves “My courses”, and your order and receipt stay in “My orders” as they were. We will email you before it happens. Such a closure is not a refund.

06AI-generated content

The summary, the cards and the questions are generated from the lecture's own transcript after we transcribe it, and reviewed by a person on the team before you see them. What is not approved is not shown.

They can still be incomplete or wrong. Use them to study faster, not as your only source — the lecture and the textbook are what the exam is based on.

Nothing on the platform is medical advice, and no clinical decision should be based on it.

07Suspending an account

We may suspend an account when:

  • it is shared, or the one-device rule is circumvented;
  • content is recorded or published;
  • a payment receipt is forged.
In these cases the amount paid is not returned.

If you believe the suspension is wrong, write to us and we will review it.

08Changes to these terms

We may change these terms. If the change matters — anything about payment, refunds or how long a course stays open — we will email you and show a notice on the platform before it takes effect.

The date of the last change is always written at the top of this page.

09Law and contact

These terms are governed by Egyptian law, and any dispute is heard before the competent Egyptian courts.

For formal contact: legal@medafera.com